We are committed to addressing your concerns fairly and confidentially. Use the forms below to submit your grievances.
At The Sportify, we believe in creating a safe, inclusive, and transparent environment for every member of the IITM BS sports community. Our Grievance Redressal System is designed to make sure that any concern big or small is heard, addressed, and resolved fairly. Whether it’s about event management, communication, or behavior, every voice matters. We’re here to listen, support, and act - so that The Sportify remains a space of respect, equality, and enthusiasm for all.
The purpose of this policy is to:
To make sure every concern is addressed properly, The Sportify operates two dedicated grievance committees, each suited to different needs:
| Committee Name | Who It’s For | Who Oversees It | Who’s In It |
|---|---|---|---|
| General Grievance Redressal Committee (GGRC) | Open to all members, regardless of gender. | Chaired by Deputy Secretary & Secretary | A mixed team of 3–5 members from different departments. |
| Women’s Grievance Redressal Committee (WGRC) | Exclusively for female members, focusing on gender sensitivity and safety issues. | Chaired by Deputy Secretary & Secretary | A female-only team (3 members), including the Head of The Sportify HER. |
Each committee functions independently but reports outcomes to the Secretary for transparency.
Typical turnaround: acknowledgment within 48 hours; committee review within 5 days; final resolution within 14 days.
You may raise a grievance about:
No concern is too small - if something doesn’t feel right, please let us know.
| Step | What Happens | Who Handles It | Time Frame |
|---|---|---|---|
| Step 1: Submission | You submit your grievance through the official form. | — | — |
| Step 2: Acknowledgment | You’ll receive an acknowledgment within 48 hours. | Deputy Secretary | 48 hrs |
| Step 3: Committee Review | The concern is reviewed by the appropriate committee (GGRC or WGRC). | Committee | 5 days |
| Step 4: Investigation | Committee may reach out for clarification or statements. | Committee | — |
| Step 5: Decision & Resolution | Appropriate action or mediation is taken. | Secretary & Deputy Secretary | 10 days |
| Step 6: Closure | You’re informed of the outcome; the case is recorded confidentially. | Secretary & Deputy Secretary | 14 days |
Total resolution time: Within 14 days (extendable up to 21 days for complex cases).
Your identity will remain confidential unless disclosure is essential for fair resolution.
Any form of retaliation, bullying, or victimization against a complainant will lead to strict disciplinary action.
Anonymous complaints are welcome, but specific details make it easier to act effectively.
All grievance data will be stored securely in a private drive accessible only to the Secretary and Deputy Secretary.
No personal details will ever be made public.
Summarized, anonymous statistics may be included in the annual society report.
Records are maintained for one year for accountability.
If a committee member is involved in a grievance, they must step away from that specific case.
A replacement member will be appointed temporarily to maintain fairness and timelines.
Members on official leave will not handle grievance cases during that period.
A term wise report (no names, just numbers) will summarize how many grievances were received, their nature, and whether they were resolved.
A year-end review will be conducted by the Secretary and Deputy Secretary to strengthen the system and ensure continuous improvement.
Official Email: thesportify.society@study.iitm.ac.in
We want every member of The Sportify to feel valued, heard, and respected.
If you ever face a problem, please don’t stay silent - reach out, and we’ll ensure it’s handled fairly and professionally.
This system isn’t just about resolving complaints - it’s about upholding the spirit of unity, fairness, and respect that defines The Sportify.
